Refund policy
90-Day Money-Back Guarantee
We stand behind every product we sell. If you are not satisfied with your purchase for any reason, you have 90 days from the day your order is delivered to request a full refund.
How to request a refund
Email us at support@vandelys.com with your order number and a short note about why the product didn't work for you. Our team will reply within 24 hours with simple return instructions, including the return address.
Conditions
- The 90-day window starts on the delivery date shown by the carrier.
- Items should be returned in their original condition where possible. If something went wrong with the product itself, tell us — we will work it out.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or if you received the wrong item, contact us within 7 days of delivery with a photo. We will send a replacement or issue a full refund — no return required in most cases.
Refund processing
Once your return is approved, your refund is issued to your original payment method within 5–10 business days. If you haven't received it after 10 business days, check with your bank first, then contact us at support@vandelys.com.
Exchanges
The fastest way to exchange an item (for example, a different size or colour) is to contact support — we will arrange it directly.