Shipping policy

Shipping Policy

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email as soon as your order ships, including your tracking number.

Delivery time

Delivery in Canada typically takes 5–8 business days after dispatch. During busy periods or carrier disruptions, delivery may take slightly longer — your tracking link always shows the latest status.

Order tracking

Every order is shipped with tracking. If your tracking hasn't updated for more than 5 business days, contact us at support@vandelys.com and we will investigate with the carrier.

Shipping address

Please double-check your address at checkout. If you notice a mistake, email us within 12 hours of ordering and we will correct it. We cannot be responsible for parcels delivered to an incorrectly entered address.

Lost or undelivered parcels

If your parcel is marked as delivered but you haven't received it, check with neighbours and your local depot, then contact us — we will find a solution, replacement included where appropriate.

Questions

Our support team is available 7 days a week at support@vandelys.com.